Our Charter

Our charter explains what you can expect from us and what your responsibilities are in return. We recommend reading this before making a referral to us. 


What we expect from you (the participant)

  • Be respectful and remember that this is a professional relationship

  • To attend appointments on time and tell us in advance if you cannot attend

  • To engage with all activities and tasks with your Key Worker

  • To switch off/put away your mobile phone while you are meeting with your Key Worker

  • Demand for the project is high so if you miss three appointments in a row or do not respond to our contact attempts, we will close your place on the project. However, you will be able to re-engage in the project in the future if you would like to.


What Participant's can expect from us

  • We will always treat you with respect

  • We will only share information about you with your consent unless we have significant concerns about your safety or the safety of others

  • We will create an action plan based around your own goals and barriers to employment, education and training which we will support you to achieve and overcome

  • We will meet with you on a regular basis

  • We will regularly review your progress and update your action plan as you achieve your goals.


What we expect from referrers

#Focus5 is a voluntary project funded by the European Social Fund and the National Lottery Community Fund and a referral does not guarantee that the young person will be accepted onto the project

  • Referrers need to ensure the young person is aware of the project and aware that a referral is being made on their behalf

  • Young people need to want to engage in the project/with a Key Worker and be ready and capable of doing so

  • Contact details for the young person or their parent / carer / support worker must be on the referral form – not only the referral agency contact details

  • The expected duration for a young person to be engaged on the project is approximately six months. Therefore, young people being referred must be in a position to take positive steps towards education, employment or training within this period at the time of referral.


What referrers can expect from us

  • Once we receive your referral, we will acknowledge receipt and log the details on our system within 2 working days

  • We will aim to allocate the referral to a key worker and for the key worker to make initial contact within two weeks of us receiving your referral

  • We will make up to 3 attempts to contact the young person. If we are unable to contact them after 3 attempts, we will conclude that they do not wish to join the project

  • We will inform the referrer of the outcome of their referral.


Click here to download a copy of our charter